Shipping
Information
Each piece of Titus B. jewelry is individually handmade to order. Contingent on
availability, please allow 5-10 business
days for your order to be shipped via DHL. If the item
is out of stock or unavailable, we will inform you by e-mail with an estimated
delivery date. Shipping & Handling charges will be provided at checkout and
include delivery charges as well as the secure packaging of each item. For
shipping rates outside the U.S., please contact us.
Returns and Exchanges
We stand behind the quality and handmade craftsmanship of all Titus B. jewelry.
All products are covered by a LIMITED WARRANTY. If the product is determined
within 7 days to have a manufacturer’s defect, we will repair or replace at no
cost. Although we check all merchandise for defects and damage prior to
shipping, it is the buyers' responsibility to check the product upon arrival to
make sure it is free of any defects.
We will be glad to exchange any item(s) that you are not
completely happy with. We will issue a
credit to the customer for the difference via email. Credit codes may be
redeemed at any time. No credit to credit cards will be allowed. The item must
be returned to us in its original unused condition (including attached tags) via
a major carrier with insurance. Returns which arrive after 7 days are subject
to a 30% restocking fee. Refunds do not include shipping charges. Please
contact us for a return authorization number before you ship any package to us.
Any unauthorized return will be refused. All sales are final after 15 days.
Remember that the slight imperfections resulting from the use of natural stones
enhance the beauty of our pieces.
Jewelry Care
Titus B. jewelry uses sterling silver
(.925) and 14kt gold fill. 14kt gold fill is created by bonding a thick layer
of 14 karat gold to a core of brass. The jewelry has much more gold than a
plated product and will wear just as well as solid 14 karat gold, at a more
affordable price. With proper care, your Titus B piece will last a lifetime and
provide enjoyment for generations to come.
- Always remove your jewelry when
performing any tasks that may expose it to sharp blows, scratches, harsh
chemicals or abrasive substances.
- Store pieces separately in lined
jewelry cases to avoid scratching.
- Cosmetics, perfume, hair spray
and non-abrasive household chemicals can damage the precious metals and
gemstones of your piece. Always wear your pieces after putting on these
products, and never expose them to household chemicals.
- Prolonged exposure to direct
sunlight may change the color of some colored gemstones, so use care when
exposing pieces to direct sunlight.
- Always store your pieces in a
dry location and avoid exposing them to dramatic temperature changes.
- If your piece has any antiquing
or oxidation in the design, please do not use a silver polish to clean it—
it will take away the detail and color. Just wipe it off with a soft
cloth.
Privacy
Any photography on Titus B. Jewelry's website may not be reproduced without prior written consent of Titus B.Enterprises.
Titus B. Jewelry's logo and name are registered and may not be reproduced with prior written consent of Titus B.Enterprises.
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